For all house/office moves and furniture relocation and general freight movement, where prices are quoted based on information provided by the customer, Taxi Trucks Ltd reserves the right to adjust prices as a result of incorrect volume, dimension and/or weight or access conditions varying to those quoted by the customer at the time of booking.
Additional charges may also be incurred for redirection, additional labour not requested, storage, waiting time and services not requested including consumables.
If Taxi Trucks Ltd ascertain that goods are not safe to transport or insufficiently packaged and may cause potential damage to either the item being moved or other items, including the vehicle, Taxi Trucks reserves the right to reject acceptance of the item/s.
To protect the safety of your move and any potential risks, certain items are NOT accepted for transport by Taxi Trucks.
1. NO flammable substances such as petrol/full LPG cylinders
2. NO dangerous or Hazardous Goods including paint and automotive batteries
3. NO engines or unpackaged car parts
4. NO perishable or frozen food items
5. NO items that cannot be safely lifted/carried by two people
If you are in doubt, please call us to discuss the options available, prior to your move.
1.0 Carriers Liability – Items carried by Taxi Trucks is protected by Carriers Liability Insurance pursuant to the carriage of Goods Act 1979. This cover is free to our clients but has the following limitations:
Goods are covered under "Carriers Liability Insurance" whilst in transit if the vehicle is involved in an accident and the furniture is damaged. This insurance is free of charge. For a more comprehensive cover, please contact your own insurance company. If you are not insured, we recommend Ezimove Insurance, partnered by VERO. See their website for further information www.ezimove.com or email email@example.com.
a) If damage does occur, Taxi Trucks Ltd insurers will manage all claims.
b) All claims will be forwarded onto our insurer’s office with relevant supporting documentation.
c) Any claim must be lodged in writing within 24hours of the occurrence of damage or loss. Claims submitted outside this time will not be accepted.
d) There is no liability for damage if goods have pre-existing damage, inherent damage/vice or where the damage has resulted from insufficient packaging.
e) There will be no liability for damage to owner packed goods.
f) There will be no liability for third party damage – i.e. in the event of an accident where the other party is found at fault, the carrier will not be liable for goods damaged in transit. In this case the customer must claim directly off the insurance company of the other party.
g) In accordance with the Carriage of Goods Act, your claim will only be processed once complete payment of move has been received and acknowledged.
2.0 Other Liabilities & Limitations
a) Whilst our team of movers provide utmost care and attention to your house and property when carrying out your move, there remains the risk of marking/scuffs to door frames, internal walls and stairwells especially when handling large furniture and white ware items. Whilst the risk is low, all work carried at either loading or unloading site will be carried out at “Owners Risk”.
b) Particularly note that damage caused by vehicles to lawns, driveways, footpaths, underground pipes, cables, sewerage and other underground installations is not covered. Should our staff be instructed by the property occupier, move initiator, consignor, consignee or shipper, or any person acting on their behalf to drive, park or maneuver vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner, Consignor, Consignee, Shipper or Initiator.
c) All work is carried out on a “best-effort” basis. Whilst we try our best to make it on time for every booking and delivery, we sometimes do inevitably incur delays outside our control. Taxi Trucks is not liable for personal or business losses arising from such delays either directly or indirectly.
a) All residential and non-credit account moves are strictly cash, cheque or credit card payment upon completion unless pre-arranged with management. With commercial office moves, we allow a maximum 7 day account.
b) All Credit Card payments (Visa and MasterCard) will be charged a 3% fee to cover Mobile EFTPOS terminal fees and transaction fees.